Terms and Conditions
Terms and Conditions
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Article 1. General Provisions

1.1 Purpose

These Terms and Conditions are intended to define the rights, obligations, and responsibilities between SPACECLOUD UK (hereinafter referred to as the “Company”) and its members in relation to the use of the space rental platform service (https://www.spacecloud.city/) provided by the Company, as well as any other necessary matters.

1.2 Definitions

The definitions of terms used in these Terms and Conditions are as follows:

  • Service: The term “Service” refers to all functions and systems provided by the “Company” through its website, mobile applications, and other online platforms that enable users to register and book spaces. The Service includes additional features such as space search, booking, payment, reviews, messaging, and customer support.
  • User: The term “User” refers to any individual or entity who accesses or uses the Service provided by the “Company”, including both Members and Visitors.
  • Member: The term “Member” refers to an individual or entity who has registered for the use of the Service in accordance with the procedures set by the “Company”, agreed to these Terms and Conditions, and uses the Service. Members are classified as follows:
    • Guest: A “Guest” refers to an individual or organisation who has completed membership registration, agreed to the Terms and Conditions, and uses the Service provided by the “Company” to search for, book, and actually utilise spaces.
    • Host: A “Host” is a Guest Member who has completed space registration by agreeing to the Host Terms in accordance with the “Company”’s procedures, and uses the Service for the purpose of renting out spaces. Host Members possess the rights of Guest Members and have additional obligations including providing necessary information for space management, registering settlement accounts, and complying with policies.
  • Visitor: The term “Visitor” refers to an individual who uses part of the Service provided by the “Company” (e.g., space search) without registering as a Member.
  • ID: The term “ID” refers to the online identifier (email) established by the “Member” for identification and use of the “Service”.
  • Password: The term “Password” refers to the combination of letters, numbers, and special characters set by the Member to protect their account and verify their identity. Passwords must be set so that only the Member knows them and must not be shared with or disclosed to any third party.
  • Contents: “Contents” refers to all information or materials uploaded or submitted by Members during the use of the Service on the platform, including but not limited to text, images, videos, reviews, messages, and profile information. Such contents may be displayed within the Service, and the “Company” may manage them by storing, using, displaying, deleting, or modifying them in accordance with these Terms and the operational policies.
  • Host Center: The “Host Center” refers to a dedicated management page provided to Host Members to register or modify their spaces, and to manage booking statuses, payout details, reviews, messages, and other related matters.
  • Product: This term refers to all bookable items offered by Hosts, including spaces and add-ons.
    • Place: A “Place” refers to the physical location registered based on a specific address where the space products are located. One Place may include one or more Spaces.
    • Space: A “Space” refers to an individual unit within a Place that is available for rental. Spaces are registered by Host Members and can be booked by Guest Members on an hourly or daily basis. Multiple Spaces may be registered within one Place, each having independent bookings, payments, and reviews.
    • Add-ons: “Add-ons” refer to additional services or optional items provided separately by Hosts beyond the basic space booking. Examples include rental of filming equipment or provision of food and beverage services.
  • Message Inbox: The “Message Inbox” refers to the one-to-one messaging function through which Guests and Hosts communicate about matters related to space bookings. Guests and Hosts may use messages to make inquiries, requests, or negotiations before and after bookings.
  • Booking: “Booking” refers to a usage agreement established when a Guest applies to use a space provided by a Host for a specified period, and the application is either approved or the payment is completed.
    • Booking Types
      Depending on whether the Host's approval is required, bookings are classified into the following two types.
      • Instant Book: A booking type where the booking and payment are processed simultaneously. If the Host enables the Instant Book setting, the Guest may book a space starting from one (1) hour after the current time.
      • Approval: A booking type where payment is processed only after the Host approves the booking request. If the Host uses the Approval setting, the Guest may book a space starting from seven (7) hours after the current time.
    • Booking Option

      Depending on how the space is offered, bookings are further categorised as follows:

      • Hourly Price: The fee is charged based on usage time, calculated in 30-minute increments.
      • Package Price: The fee is charged based on pre-defined packages that group together certain time slots (e.g. 3-hour package, full-day package, etc.).
  • Stripe: “Stripe” refers to the electronic payment service (payment gateway, PG) used by the “Company” to securely process payments for space bookings within the Service.
  • Stripe Payout Fee: The “Stripe Payout Fee” refers to the fee charged by Stripe when releasing funds to the Host. This fee is deducted from the amount scheduled for payout.
  • Total Payment: The "Total Payment" is the full amount that a guest is required to pay when booking a space. It includes both the hire fee and the guest service fee.
    • Hire Fee: The "Hire Fee" is the base price set by the host for using the space. It may include charges for additional guests, add-on services, and other mandatory fees.
      • Base Hire Fee: The fee charged based on the duration selected when hiring the space.
      • Additional Guest Fee: An extra fee applied for each guest exceeding the standard occupancy. This is shown only if set by the host.
      • Add-ons: Costs for additional services offered beyond basic space hire, such as filming, food and beverages, or equipment rental. These appear only if provided by the host.
      • Mandatory Fees: Fixed costs such as cleaning fees or management charges that the host requires as part of the booking. These are displayed only if specified by the host.
    • Guest Service Fee: The “Guest Service Fee” refers to the charge applied to the Guest in return for the platform’s intermediary services, booking system, and payment processing operations. This fee is included in the total payment amount and is collected at the time of payment. The Service Fee is 3% (exclusive of VAT) of the Hire Fee, and the rate may be subject to change with prior notice by the “company”.
    • Host Service Fee: The "Host Service Fee" refers to the charge applied to the Host in return for the platform's services, including payment processing, settlement, and overall operational support. The fee is 10% (exclusive of VAT) of the space hire fee. The fee rate may be subject to change by the “Company” with prior notice.
  • Refund Policy: The “Refund Policy” sets out the terms and conditions regarding the cancellation of a booking and eligibility for a refund.
    • Refund policies are classified into two categories:
      • SpaceCloud Refund Policy: This is the standard refund policy determined by the company and applies equally to all users.
      • Host Refund Policy: This refers to additional or alternative refund terms set individually by the Host for their space. Guests are responsible for reviewing these terms before confirming a booking.
    • Full details can be found in clause 14.4 Refunds and Cancellations of the Terms and Conditions
  • Confimation of Usage: “Confirmation of Usage” refers to the status in which, if no objections or complaints are raised within seven (7) days after the scheduled end of a booking, the use of the space is deemed to have been successfully completed. Once usage is confirmed, the “company” may proceed with disbursing the relevant payout to the Host for the booking.

1.3 Effect and Amendment of the Terms

These Terms shall take effect upon being posted on the platform or otherwise made publicly available. The “Company” may amend the Terms to the extent that such amendments do not violate applicable laws and regulations.

1.4 Supplementary Rules

Matters not specified in these Terms shall be governed by applicable laws and regulations, as well as separate policies and operational rules established by the “Company”.

Guest Terms of Use

Article 2: Membership Registration and Service Agreement

2.1 Membership Registration Procedure

A “Member” becomes eligible to use the “Service” by agreeing to these Terms and completing the registration process in accordance with the procedure set by the “Company.”

2.2 Formation of Service Agreement

  1. In principle, the “Company” shall approve the application of a “Membership Applicant.” However, the “Company” may reject or restrict the application in the following cases:

    A. The “Membership Applicant” has previously lost membership rights under these Terms.

    B. The applicant withdrew during a suspension period imposed by the “Company” and is now reapplying.

    C. The applicant’s real name is not used, or the applicant is using another person’s identity.

    D. The applicant has provided false information or failed to provide mandatory information requested by the “Company”.

    E. The “Membership Applicant” is under 18 years of age.

    F. The “Membership applicant”’s own fault makes approval impossible, or the application violates other provisions of the “Terms”.

    G. Other cases where the application is deemed to violate these Terms, is unlawful, unfair, or otherwise reasonably judged by the “Company” to require rejection.

  1. The service agreement is established at the point when the “Company” indicates the completion of registration during the application process.

2.3 Changes to Member Information

  1. A “Member” must promptly update any changes to the information provided during use of the “Service”. Any disadvantages resulting from failure to update the information shall be the responsibility of the “Member”.

2.4 Account and Password Management

  1. A “Member” is responsible for managing their account and password and must not share or transfer them to any third party.
  1. If a “Member” becomes aware that a third party is using their account or that their password has been compromised, they must immediately change their password and notify the “Company”, then follow the “Company”’s instructions.
  1. The “Company” may restrict the use of a “Member”’s account if there is a risk of personal information leakage, such as the “Member”’s “ID”. In such cases, the “Company” will notify the “Member” by the methods specified in 16.6 Contact Information and Notices.
  1. If a “Member” violates their obligations under clause 1, fails to notify the “Company” as required in clause 2, or does not follow the “Company”’s instructions after notification, the “Member” shall be responsible for any resulting disadvantages, except where caused by the “Company”’s intentional misconduct or gross negligence.

Host Terms of Use

Article 3: Acquisition of Host Membership Status

  1. A “Guest Member” obtains the status of “Host Member” by agreeing to the Host Terms of Use in accordance with the procedures established by the “Company”.
  1. Even after acquiring “Host” Membership status under Clause 1, this does not guarantee or warrant that the “Space” registered by the “Host Member” complies with applicable laws, the “Company”’s Terms, operational policies, or usage guidelines. The “Company” may, at any time, restrict or revoke the “Host” Membership status if it determines that the “Space” or the “Host Member”’s conduct violates relevant laws, the “Company”’s Terms, or operational policies.

Article 4: Deletion of Host Membership Status

  1. A “Host Member” may request deletion of their “Host” account at any time via the “Service” interface, and the “Company” will process the request according to established procedures.
  1. Upon deletion of the “Host” account, all related data will be erased immediately except where retention is required under applicable laws or the “Company”’s Privacy Policy.
  1. Notwithstanding Clause 1, the “Company” may refuse a deletion request in the following cases:

    A. There are unsettled payouts remaining on the “Host Member”’s account.

    B. There are pending or ongoing bookings associated with the “Host Member”’s account.

  1. Once the account deletion is completed, neither the “Host Member”’s information nor “Space” information can be recovered. If the “Member” wishes to regain “Host” status under the same account, they must follow the procedures prescribed by the “Company”.

Article 5: Space Registration and Provision

5.1 Application for Space Registration

  1. A “Host Member” may register a “Space” and payment methods by following the “Space” registration procedure within the SpaceCloud “Host Centre”. All “Spaces” must physically exist, and any photos or images must accurately represent the actual space. If, through inspection, it is found that the “Host Member” has registered a fraudulent space, the “Company” may require corrections prior to any confirmed booking of the “Space”. After a booking is confirmed, the “Host Member”’s status may be revoked in accordance with Article 1, Clause 2 of the Host Terms of Use.
  1. When “Listing a space”, the “Host Member” must open a Stripe Connect account and complete identity verification (KYC) in accordance with Stripe’s Connected Account terms. The “Company” shall not be held liable for any disadvantages arising from failure to complete or refusal of the relevant procedures.
  1. For paid “Spaces”, the price must be set at a minimum of £1.

5.2 Prohibited Spaces

  1. Upon registration of a new “Space” on the “Service”, the “Company” shall review the “Host Member”’s application within 2 to 3 business days and decide whether to approve the registration. Registration may be refused for any of the following reasons:

    A. Failure to complete Stripe Connect identity verification.

    B. Provision of false or insufficient information.

    Examples:

    • Registering a non-existent space.
    • Prices not clearly specified (e.g., the listed price differs from the actual price).

    C. History of service usage restrictions or suspension.

    D. The “Host Member” does not have the legal right to offer the “Space”.

    Example:

    • Illegal subletting of residential property.

    E. “Spaces” that encourage direct transactions outside the SpaceCloud booking system.

    Example:

    • Accepting bookings only via telephone.

    F. “Spaces” intended for activities that violate public order or moral standards.

    G. Other cases violating relevant laws or “Company” operational policies.

  1. The following “Spaces” must not be registered. The “Host Member” shall bear all responsibility arising from registering or offering such prohibited “Spaces”. The “Company” may suspend or terminate the membership of “Host Members” who register prohibited “Spaces” and claim compensation for any damages incurred as a result.

5.3 Provision of Space

  1. When a “Guest Member” completes a booking for a “Space”, the “Company” shall notify the “Host Member” of the booking and payment details via the “Host Centre”, email, or other means. The “Host Member” must provide the “Space” in accordance with the order information.
  1. If the “Guest Member” is unable to use the “Space” properly on the reserved date due to reasons attributable to the “Host Member”, the “Host Member” shall bear full responsibility, and the “Company” shall not be held liable.
  1. The “Host Member” must ensure that the “Guest Member” can access and use the “Space” before the scheduled usage date once a booking is made.
  1. The “Host Member” is fully responsible for any add-on services provided in relation to the “Space” (e.g., parking services, cleaning services). The “Host Member” bears all responsibility for any issues or damages arising from the provision of such add-on services. SpaceCloud does not assume any liability or obligation for these add-on services. Details regarding the availability of add-on services must be clearly communicated by the “Host Member” at the time of booking, and all legal responsibilities related to the add-on services rest with the “Host Member”.

Article 6: Prohibited Conduct and Sanctions

6.1 Prohibition of Inducing Direct Transactions

“Host Members” must not circumvent the “Company”’s intermediary system to induce or engage in direct transactions with “Guest Members”. Violation of this rule may result in suspension, termination of membership, withholding of payouts, or other measures by the “Company”.

6.2 Interference with Business Activities

  1. The “Company” prohibits acts that interfere with the normal business activities of the “Company” or other “Host Members”, such as misclassification of categories. The “Company” may require the “Host Member” to correct such conduct and, depending on the number of violations, restrict the “Host Member”’s use of the “Service”, including prohibiting bookings for the “Host Member”’s registered “spaces”.

    A. Misclassification refers to registering a “space” under an unrelated category or repeatedly requesting the “Company” to unjustly alter category registration standards established by the “Company”.

    B. Spam keywords refers to including unrelated keywords in the “Space” information to artificially increase search exposure.

  1. The “Company” forbids any acts by “Host Members” to promote their “Spaces” using methods not recommended by operational policies, inspection standards, or other abnormal methods.
  1. If a “Host Member” engages in any prohibited acts described above, the “Company” may take measures to minimise damages, including suspension of “Service” use, removal of “Space” listings, or termination of the usage contract.

6.3. Space Monitoring

1. The “Company” may monitor “Space” information periodically even after the initial review.

2. Following such monitoring, if a “Space” is found to contain inappropriate or inaccurate conditions, the “Company” may take measures such as limiting its visibility or restricting reservations. The “Host” shall be liable for any damages arising therefrom.

3. To verify the accuracy of the information provided by the “Host” when registering a “Space”, the “Company” may request supporting documentation within the scope permitted by applicable laws. If the “Host” fails to provide such documentation without a valid reason, the “Company” may take measures such as terminating the usage agreement, restricting the registration of the “Space”, or withholding payouts. The “Host Member” shall be liable for any damages resulting from such actions.

4. If an investigative agency or relevant authority formally requests information regarding a “Host”, the “Company” may provide such information in accordance with procedures stipulated by applicable laws.

Article 7. Payout

  1. Once a “Guest Member” has completed use of the “Space” on the reserved date and no objections or issues are raised within seven (7) days from the date of use, the booking will be deemed as “Confirmed Usage”. Upon such confirmation, the “Company” shall pay to the “Host Member” the amount paid by the “Guest Member”, deducting the “Host Service Fee” charged by the “Company”.
  1. “Host Members” must check the payout page available in the “Host Centre” each month and verify the amount payable to them.
  1. Payouts for space usage on the platform are processed through Stripe Connect, a service provided by Stripe. Accordingly, “Host Members” must agree to all terms and conditions set out by Stripe, including the Connected Account Agreement and the Stripe Services Agreement (collectively, the “Stripe Terms”). The “Company” provides Stripe’s payout technology only as a technical intermediary. The Stripe Terms are subject to change by Stripe and shall apply to “Host Members” in accordance with Stripe’s policies.
  1. “Host Members” are responsible for accurately providing all information required to create and maintain their Stripe Connect account and must manage their account in accordance with applicable laws and Stripe’s requirements. The “Company” shall not be liable for any delay or failure in payouts resulting from suspension, restriction, or any other issue related to the “Host Member”’s Stripe account.

7.1 Initiation of Payout

  1. Once seven (7) days have passed since the “Guest”’s use of the “Space” without any reported issues, the booking will be deemed “Confirmed”, and the payout process will commence.
  1. If any disputes arise between the “Host” and the “Guest” (e.g., non-usage of the “Space”) within seven (7) days following the date of use, the payout may be withheld until the issue is resolved between the parties.
  1. Any disputes raised after the “Confirmation” status will not involve SpaceCloud's intervention. It is recommended that the “Guest” and “Host” resolve the matter mutually.
  1. Payouts are processed on a weekly basis, calculated every Friday.
  1. The “Company” operates its payout through Stripe Connect. Once the payout has been processed by Stripe Connect, the actual deposit into the Host’s bank account may be delayed depending on the bank’s business days and individual processing circumstances.

7.2 Service Fee Structure

  1. The “Company” charges the “Host Member” a Service Fee and a Stripe Payout Fee.

    This fee, inclusive of VAT, can be viewed on the Host Centre’s payout menu screen. The applicable commission rates are as follows:

  • Host Service Fee: 10% of the Space hire fee (exclusive of VAT)
  • Stripe Payout Fee: 0.25% of the payout amount per transaction, deducted by Stripe.

  1. The payout amount is calculated as follows:
  • Space Hire Fee (A) – SpaceCloud Service Fee (B) – Stripe Payout Fee (C = (A - B) × 0.25%)

    = Payout Amount

7.3 VAT Registration When Listing a Space

  1. If a “Host Member” is a VAT-registered business, the price of the “Space” must include the applicable VAT. In this case, the “Guest Member” shall pay the total amount inclusive of VAT. If requested, the “Host Member” must provide a VAT invoice and may not refuse such a request without just cause.
  1. If a “Host Member” is not VAT-registered, the listed price may not include VAT. In such cases, this must be clearly indicated on the “Space”’s detail page or during the payment process.
  1. The “Company”’s service fees are inclusive of VAT. Upon request, the “Company” will provide a VAT invoice to the “Guest Member”. Requests for VAT invoices may be sent to: office@spacecloud.city.

Article 8 – Payout Holds

  1. The “Company” may hold part or all of a scheduled payout, or deduct an amount before making payment, if a claim arises due to the “Host Member”’s fault, including but not limited to booking cancellations, refund requests, or complaints raised by “Guest Members”.
  1. If a third party asserts a legal right to the “Host Member”’s payout based on a court decision (e.g. provisional seizure, garnishment, collection order, etc.), the “Company” may hold payout until such legal proceedings are lifted or concluded.
  1. The “Company” may also hold payouts for a certain period with prior notice if any of the following apply:

    A. The “Host Member”’s Stripe Connect account becomes ineligible for payouts after verification has been completed (e.g. incorrect bank details, failed identity verification, account restrictions, etc.);

    B. There is a request from an investigative or regulatory authority due to suspected violations of applicable laws;

    C. The “Company” has reasonable grounds to determine that holding the payout is necessary.

General Terms of Use

Article 9 – Use of the Service

9.1 Description of the Service

The “Company” provides various functions related to “Space” hire, including listing, searching, booking, payment, messaging, and reviews. The scope includes, but is not limited to, the following:

  1. “Space” search services
  1. Booking and payment services for “Spaces” and add-on services
  1. “Space” listing services
  1. Enquiry board services for listed “Spaces”
  1. Review and feedback management services
  1. Payout services for “Space” hire fees
  1. Any other services provided by the “Company”

9.2 Service Availability

  1. In principle, the “Service” is available 24 hours a day, 365 days a year, but may be temporarily suspended due to system maintenance or other unavoidable reasons.
  1. The “Company” may divide the “Service” into specific categories and designate different hours of availability for each. In such cases, advance notice shall be given.

9.3 Service Modification or Suspension

The “Company” may modify or suspend the “Service” and shall provide prior notice of the reason and the details of such changes.

9.4 Provision of Information and Advertising

The “Company” may provide various information related to the operation of the “Service” by posting it on the platform or delivering it directly to “Members”. This may include advertising content.

Article 10 – Obligations and Responsibilities of Members

10.1 General Obligations of Members

“Members” must comply with applicable laws, these Terms and Conditions, and all platform policies. “Members” must not engage in any conduct that could damage the reputation of the “Company” or interfere with the operation of the “Service”.

10.2 Prohibited Conduct

Members must not engage in any of the following actions as determined by the “Company”:

  • Registering false or misleading information
  • Unauthorised use of “Spaces”
  • Abusing booking cancellations
  • Infringement of the rights of others
  • Any other acts deemed inappropriate by the “Company”

10.3 Authority to Manage and Remove Content

The “Company” reserves the right to delete or modify any content (including reviews, images, etc.) submitted by “Members” without prior notice if deemed necessary.

10.4 Suspension or Termination of Use

If a “Member” violates these Terms and Conditions or engages in any improper or unlawful conduct, the “Company” may restrict their use of the “Service” or terminate their membership.

Article 11 – Obligations of the Company

11.1 Protection of Personal Data

The “Company” shall protect the personal data of its “Members” in accordance with applicable laws and its Privacy Policy.

  1. The “Company” endeavours to protect “Members”’ personal data in compliance with the General Data Protection Regulation (GDPR). The processing and protection of personal data shall be governed by applicable laws and the “Company”’s Privacy Policy. However, the Privacy Policy shall not apply to any websites linked from the “Company”’s official site that are not operated by the “Company”.
  1. If a “Guest Member” or “Host Member” discloses or misuses another “Member”’s personal data in violation of relevant laws or these Terms and Conditions, despite the “Company” having exercised due care, the “Company” shall not be held liable for such breach.

11.2 Responsibility for Providing the Service

The “Company” shall use its best efforts to provide a stable and continuous service.

The “Company” shall not engage in any activity prohibited by law or public decency and shall do its utmost to continuously and reliably provide the “Service”.

  1. The “Company” shall maintain a security system to protect “Members”’ personal data (including credit information) and shall publicly disclose and comply with its Privacy Policy.
  1. The “Company” shall have the necessary personnel and systems in place to appropriately handle “Member” complaints and requests for redress arising in connection with the use of the “Service”.
  1. If a complaint or opinion submitted by a “Member” is deemed reasonable by the “Company”, it shall be addressed accordingly. The “Company” shall inform the “Member” of the handling process and outcome via designated communication channels (such as bulletin board, email, SMS, or telephone).
  1. However, the “Company” shall not be obligated to respond to feedback or complaints that can be reasonably addressed through the Help Centre, Host Member FAQs, or published operational policies, or to anonymous or unidentifiable submissions.

Article 12 – Intellectual Property and Content

12.1 Ownership of Intellectual Property

All copyrights and intellectual property rights (including all software, designs, texts, and images) related to content provided on the platform are owned by the “Company” or other rightful holders.

  1. All copyrights and intellectual property rights in relation to the “Service” are the exclusive property of the “Company”.
  1. The “Company” grants “Members” a limited, non-transferable right to use the “Service” in accordance with the conditions set by the “Company”. “Members” may not transfer, sell, assign, or pledge their user account or associated rights to any third party.

12.2 Copyrights in Host Space Information

  1. “Host Members” shall not infringe any third-party intellectual property rights—including trademarks, patents, copyrights—as well as personal rights such as name or portrait rights, in connection with the registration or provision of their “Space” via the “Service”. If such third-party rights are to be used, the “Host Member” must obtain appropriate authorisation from the rights holder.
  1. If a third party asserts a claim of infringement relating to any information (including images or personal data) used by a “Host Member” in the registration or provision of their “Space”, the “Company” may suspend the publication of the related content until the “Host Member” proves that no infringement has occurred (e.g. through a court ruling or prosecutorial decision not to indict).
  1. Information related to the “Space” registered by the “Host Member” may be exposed on websites, blogs, or other media of third parties partnered with the “Company”, provided such exposure is done in a manner authorised by the “Company” in advance.
  1. If a “Host Member” is subject to any legal claims, whether judicial or extrajudicial, by a “Guest Member” or third party in relation to the provision or booking of a “Space” through the “Service”, the “Host Member” shall indemnify the “Company” against all such claims. If indemnification is not successful, the “Host Member” shall be liable for any and all damages incurred by the “Company” as a result.

12.3 Copyright in User-Generated Content (Posts)

  1. Posts submitted by a “Member” within the “Service” may be exposed in search results, across the “Service”, or in related promotional materials. Such content may be modified, duplicated, or edited as necessary for these purposes, in accordance with applicable copyright laws. “Members” may at any time take actions such as deletion, removal from search results, or changing visibility settings via the customer centre or in-service content management tools.
  1. The “Company” shall obtain prior consent from the “Member” via phone, fax, or email if it intends to use a “Member’s” post beyond the scope set out in Clause 1..
  1. The “Company” may make limited use of user-generated content submitted by “Members” for the purpose of improving service quality or for promotional purposes, within reasonable bounds.

12.4 Disclaimer for Infringement of Third-Party Rights

  1. “Members” must not infringe upon the intellectual property rights, portrait rights, personal data rights, or other rights of third parties during their use of the “Service”. If a “Member’s” post violates relevant laws or infringes upon the rights of a third party, the rights holder may request removal or suspension of the content in accordance with applicable law, and the “Company” may take appropriate action.
  1. Even in the absence of a formal request by a rights holder, if a post is deemed to potentially infringe upon rights, or is otherwise considered to be in breach of applicable laws or “Company” policy, the “Company” may take provisional or removal measures as permitted under relevant legislation.

Article 13. Termination of the Agreement

13.1 Termination by the Member

  1. A “Member” may terminate the service agreement at any time by submitting a cancellation request through the “My Account” section of the platform, and the “Company” shall process the termination without delay in accordance with applicable laws and regulations.
  1. Upon termination, all personal data related to the “Member” will be deleted immediately, unless retention is required under applicable laws or the “Company”’s Privacy Policy. However, content (e.g., reviews or posts) submitted by the “Member” prior to termination will not be automatically deleted; therefore, Members are advised to remove such content before termination.
  1. Notwithstanding Clause 1, the “Company” may refuse a termination request in the following circumstances:

    A. The “Host Member” account has not yet been deleted;

    B. The “Guest Member” has outstanding or unfulfilled bookings (scheduled or ongoing use) at the time of the request.

13.2 Termination by the Company

  1. The “Company” may terminate the service agreement if any of the following circumstances apply. In such case, the “Company” shall notify the “Member” of the reason and intent to terminate the agreement:

    A. The “Member” is found to have been ineligible for registration;

    B. The “Member” has breached any obligation under this Agreement;

    C. The “Member” has become bankrupt, subject to administration, deceased, dissolved, or otherwise unable to use the service due to legal incapacity or similar circumstances (e.g., court-ordered insolvency, mental incapacity, or a missing person report);

    D. Any other violation of these Terms or occurrence of a legitimate ground for termination.

  1. In the event of termination by the “Company”, any outstanding payouts may be withheld depending on the nature of the termination.

Article 14. Fees and Payment

14.1 Fee Policy

The “Company” may charge separate fees for specific services, such as “Space” bookings. Detailed information on applicable fees will be provided separately via the Platform.

14.2 Space Booking

  1. To book a “Space” listed on the “Service,” a “Member” must submit a booking request through the method provided within the “Service.” The booking is deemed complete once it is accepted and confirmed by the “Company” via the platform.
  1. The “Company” does not guarantee the accuracy or suitability of the usage terms set by the “Host Member.” “Members” must carefully review the detailed conditions provided by the “Host Member” before making a booking. The “Company” bears no responsibility for any loss or damage incurred due to a failure to do so.
  1. Individuals under the age of 18 are not permitted to book “Spaces” through the Service. In cases where a legal guardian makes a booking on behalf of a minor, the guardian shall bear full responsibility for the use of the “Space”.
  1. When booking a “Space” under the “Instant Book” type, a “Member” must make full payment using a payment method designated by the “Company” in order for the booking to be confirmed.
  1. When booking a “Space” under the “Approval” type, the booking is confirmed only after the “Host Member” approves the request and the “Member” completes the payment.
  1. Once a booking between a “Guest Member” and a “Host Member” is successfully confirmed through the “Service,” the “Company” shall provide a notification to both parties. Upon confirmation, the “Member” is deemed to have agreed to the applicable cancellation policy for the relevant “Space”.
  1. If a “Member” is unable to use the booked space on the scheduled date due to the fault of the “Host Member,” the “Host Member” shall bear full responsibility. The “Company” shall not be held liable for such issues, as it merely provides the intermediary system and is not a party to the transaction. Any disputes between the “Member” and the “Host Member” regarding booking, payment, cancellation, or refund shall not be the responsibility of the “Company.”

14.3 Payment Methods and Billing

  1. “Members” shall pay applicable fees using the payment methods provided by the “Company,” and all billing and payment-related matters shall follow the policies established by the “Company.”
  1. During the payment process, the “Company” collects and processes payments from “Guest Members” via Stripe (a third-party payment gateway). All payment information is securely managed in accordance with Stripe’s security policies.
  1. The “Company” shall provide support for payment-related issues only to the extent permitted within the services offered by Stripe and shall not bear direct liability for payment processing.

14.4 Refund and Cancellation Policy

  1. Both “Guest” and “Host” may cancel a booking prior to the scheduled start time of space usage. The applicable refund amount shall be calculated based on the refund policy set by the “Host,” using the local time of the “Space”. However, if the cancellation is due to the “Host’s” fault, the full payment (including the space usage fee and guest service fee) shall be refunded.
  1. “Bookings” for “Spaces” listed on the “Service” may be either cancellable or non-cancellable. The availability of cancellation shall be specified in these Terms, applicable policies, or the detailed terms of the respective “Space.”
  1. If a “Member” requests a cancellation after the allowed cancellation period or under conditions where cancellations are restricted—without any fault on the part of the “Company” or the “Host Member”—a cancellation fee may be charged as stated in the “Space’s” detailed terms or other applicable policies.
  1. The conditions for cancellations and refunds shall follow the policies separately defined within the platform. Refunds outside of the designated criteria may not be possible. The SpaceCloud refund policy, as determined by the “Company,” applies uniformly to all users and shall take precedence over the refund policy set by individual “Hosts.”
    Booking starts within 3 hours of payment

    Cancellation made within 15 minutes of payment    		Booking starts more than 3 hours after payment

    Cancellation made within 2 hours of payment    		Application of Host’s refund policy
    (Full refund of space hire fee)    		Application of Host’s refund policy
    (Partial refund or Non-refundable)
    		Full Refund Due to Host's Breach
    Hire FeeFull refund Full refund Full refund Cancellation fees apply according to the Host's refund policyFull refund
    Guest Service FeeFull refund Full refund Full refundNon-refundableFull refund
    • SpaceCloud Refund Policy
      • The guest service fee refund policy for all bookings is as follows:.
      • If the hire fee is fully refunded, the guest service fee will be refunded in full.
      • If a partial refund of the hire fee is issued, the “Guest Service Fee” will not be refunded.
      • If a booking is cancelled by the “Host” due to reasons attributable to the “Host”, the full amount paid (Hire Fee + Guest Service Fee) will be refunded. In such cases, the “Guest” must not cancel the booking themselves; instead, they must request the “Host” to process the cancellation.
      • The SpaceCloud Refund Policy takes precedence over the “Host”’s refund policy under the following conditions:
        • If the booking start time is more than 3 hours after the payment is completed:
          → Free cancellation is available within 2 hours of payment.
          Example: If a booking starts at 19:00 and the payment is made at 15:00 → Cancellation by 17:00 qualifies for a full refund
        • If the booking start time is within 3 hours of the payment being completed:
          → Free cancellation is available within 15 minutes of payment.
          Example: If a booking starts at 19:00 and the payment is made at 17:00 → Cancellation by 17:15 qualifies for a full refund
    • Host Refund Policy
      • Where the above SpaceCloud refund policy does not apply, the Host’s refund policy shall take effect.

Article 15. Disclaimers and Limitation of Liability

15.1 Disclaimer of the Company

The “Company” does not guarantee the quality, condition, or safety of any “Space” and shall not be held liable for any damages arising from the use of such spaces.

15.2 Compensation for Damages

If any damage is caused to the “Company” or a third party due to a “Member’s” fault or negligence, the “Member” shall be liable to compensate for such damages.

15.3 Force Majeure

  1. The “Company” shall not be held liable for failure to provide the “Service” due to force majeure events, including but not limited to natural disasters or events equivalent thereto.
  1. The “Company” shall not be responsible for any disruption in the use of the “Service” resulting from a “Member’s” fault.
  1. The “Company” is not responsible for the credibility, accuracy, or reliability of “Posts,” information, data, or facts shared by “Members” or “Host Members” in connection with the “Service.”
  1. The “Company” shall not be liable for any transactions between “Members” or between a “Member” and a third party that are facilitated through the “Service”.
  1. Unless otherwise specified by applicable laws, the “Company” shall not be liable for any aspect of the “Service” that is provided free of charge.

Article 16. Dispute Resolution and Miscellaneous

16.1 Handling of Disputes

  1. The “Company” acts solely as an intermediary providing a booking and payment system and is not a party to the transaction. In the event of a dispute, the responsibility lies with both the “Guest Member” and the “Host Member.”
  1. The “Company” can only provide system-based support such as cancellation and refund assistance for space hire fees processed through the platform. The “Company” shall not be liable for any additional expenses, including but not limited to transportation costs, accommodation fees, guest lecturers’ fees, or damages to property. Such matters must be resolved directly between the “Guest Member” and the “Host Member.”
  1. To prevent disputes between the “Guest Member” and the “Host Member,” it is recommended that they prepare separate agreements regarding use of space, photographic or video evidence (such as CCTV), and liability for property damage.
  1. Photos of “Spaces” listed on SpaceCloud are taken by either the “Host Member” or a photographer and may differ slightly from the actual condition of the “Space” at the time of use.
  1. In principle, disputes should be resolved through mutual agreement between the two parties. If legal disputes or proceedings arise, the final outcomes will be addressed as follows:

    A. Refund to “Guest Member” and Penalty to “Host Member"

    i) Refunds and penalties (such as unlisting “Space” or restrictions) can only be applied to bookings processed through the SpaceCloud. Any compensation for damages beyond this must be separately negotiated between the “Host Member” and the “Guest Member.”

    ii) If a “Host Member” is found to have caused harm to a “Guest Member” or another “Host Member” in violation of this policy or the Terms of Service, the “Company” may impose penalties according to the applicable penalty procedures in order to maintain fair business practices.

    iii) In the following cases, issues with the space may lead to a refund:

    • If the actual space differs materially from the listed information (e.g., purpose, size, capacity, detailed options, or other relevant details).
    • If the space is unclean (e.g., rubbish, odour) or has issues such as noise or faulty facilities that were not disclosed to the “Guest Member” beforehand, and the issue can be substantiated with photos or videos.
    • If the space becomes unusable due to the fault of the “Host Member,” a refund request must be submitted within five (5) business days. Requests beyond this period cannot be accepted. The “Host Member” must respond within the time frame set by the “Company,” and failure to respond will be deemed as acceptance of the “Company’s” decision.
    • In such cases, if the “Host Member” makes best efforts to resolve the issue (e.g., offering a suitable alternative or reaching a mutual agreement), a full refund may not be issued, or a partial refund may be made excluding the time used.

    iv) If a duplicate booking results in the “Guest Member” being offered another space, this is generally eligible for a refund. However, if the “Guest Member” agrees to and uses the alternate space, no refund shall be granted.

    v) If the “Guest Member” leaves a legitimate review or rating regarding inconveniences experienced during their use (excluding abusive or sarcastic content), and the “Host Member” contacts the “Guest” to threaten legal action or exposes the “Guest”’s personal information (e.g., real name), such actions may result in penalties or immediate termination of the user agreement depending on the severity of the violation.

16.2 Restriction of Use

The “Company” strives to resolve disputes with “Members” promptly and fairly and may operate a separate dispute resolution procedure if necessary.

  1. If a “Member” violates their obligations under these Terms or interferes with the normal operation of the “Service,” the “Company” may impose progressive sanctions such as warnings, temporary suspensions, permanent suspensions, or termination of the service agreement.

    A. In the following cases, the relevant “Guest Member” may be restricted from accessing or using certain spaces on the platform:

    i)  Engaging in illegal or inappropriate behaviour within a “Space”.

    ii) Causing damage to the premises by intentionally or negligently violating “Space” usage rules (e.g. property damage).

    iii) Using abusive language, insulting, threatening, harassing (including sexual), or acting violently.

    iv) Making false bookings without the intention to use, or repeatedly cancelling bookings.

    v) Repeatedly posting spam content such as excessive or irrelevant Q&A posts.

    vi) Any other cases where the “Company” objectively deems restriction necessary, including violations of operational policies or relevant laws.

    B. In the following cases, the relevant “Guest Member” may be restricted from using the Service:

    i) Leaving exaggerated or false complaints or reviews, or making unfounded requests for resolution.

    ii) Making unreasonable demands even after the “Host Member” has sincerely addressed the issue (e.g., offering another space or extending time) and reached an on-site agreement with the “Guest Member.”

    iii) Falsely claiming not to have used a “Space” that was actually used.

    iv) Any other objectively deemed necessary cases by the “Company,” including violations of operational policies or applicable laws.

  1. Notwithstanding the above, the “Company” may immediately and permanently suspend access to the “Service” in the event of legal violations such as:
    • Identity theft or payment fraud in breach of the Resident Registration Act,
    • Provision or use of illegal software, or obstruction of service in breach of the Copyright Act or Computer Program Protection Act,
    • Illegal communications, hacking, or distribution of malicious programs, or unauthorised access in breach of the Information and Communications Network Act.

    Upon permanent suspension under this clause, any benefits or perks acquired through the “Service” shall be forfeited, and the “Company” shall not provide compensation for them

  1. If a “Member” fails to log in for a period of more than three months, the “Company” may restrict use of the “Service” to protect personal information and enhance operational efficiency.
  1. In the event of restriction or termination of use under this clause, the “Company” shall notify the “Member” in accordance with Clause 16.6 (Contact & Notices).
  1. A “Member” may file an objection against such usage restrictions in accordance with procedures specified by the “Company.” If the “Company” deems the objection valid, access to the “Service” shall be reinstated immediately.

16.3 Operation and Responsibility for Reviews

  1. Responsibility for writing reviews lies with both “Guest Members” and “Host Members”.

    A. Images uploaded in reviews must be limited to photos of the “Space” or items related to the space (e.g. interior decor). Any images violating copyright or irrelevant content (e.g. explicit images, advertisements, non-space-related content) may be removed by the admin team without prior notice.

    B. If the uploaded image contains identifiable persons, permission must be obtained in advance. If not, the person(s) must be blurred or obscured.

    C. Reviews containing profanity, or revealing personal information such as real names or contact details, will be hidden without prior notice.

    D. A review will only be blocked following agreement between the “Host Member” and “Guest Member”, or at the “Guest Member’s” request. Once blocked, the review cannot be re-submitted.

    E. Reviews written without actually using the “Space” may be restricted from being posted.

16.4 Governing Law and Jurisdiction

These Terms and Conditions shall be interpreted in accordance with the laws of England, and any dispute between the “Company” and the Member shall be subject to the exclusive jurisdiction of the courts located in London, United Kingdom.

16.5 Interpretation of Terms

Interpretation and application of these Terms and Conditions shall follow relevant legislation and general commercial practices.

16.6 Contact and Notices

“Members” may receive important information via notices, email, or messages from the “Company”. Notices shall be deemed effective when posted on the platform.

Addendum (Effective Date)

These Terms and Conditions shall take effect from 26 August 2025, and supersede any previous versions.