RIVVIA Kings Cross, Regent's Rooftop - Kings Cross

SpaceCloud Cancellation & Refund Policy

1. If the hire fee is fully refunded, the guest service fee will also be fully refunded.
2. If only partial hire fee is refunded, the guest service fee will not be refunded.
3. If a booking is cancelled due to the host's fault, total payment will be refunded. In this case, the guest must not cancel the booking directly and request a cancellation from the host.
4. SpaceCloud refund policy takes precedence over a host's refund policy under the conditions outlined below.
5. An event starts more than 3 hours after payment
   • → Full refund for cancellation made within 2 hours of payment
   • e.g., An event starting at 19:00 is paid for at 15:00 → If a cancellation is made by 17:00, total payment will be refunded.
   An event starts within 3 hours of payment
   • → Full refund for cancellation made within 15 minutes of payment
   • e.g., An event starting at 19:00 is paid for at 17:00 → If a cancellation is made by 17:15, total payment will be refunded.
5. A promo code that has been used may be re-issued only under the conditions set out below. Once re-issued, the new promo code will be available in the booking details screen after cancellation.
6. Eligible for re-issue
   • If the full payment amount is refunded and the promo code is still within its validity period at the time of cancellation.
   • e.g., A promo code valid from 1–30 September is used for a booking that is fully refunded and cancelled on 29 September
   • → the promo code will be re-issued with the same validity period (1–30 September).
   Not eligible for re-issue
   • - If the promo code has already expired at the time of cancellation
   • - If only a partial refund is issued
   • - If the payment is non-refundable

Host's Cancellation & Refund Policy

• No refund for cancellation made within 6 days of the event.
• 50% refund for cancellation made between 29 and 7 days before the event.
• Full refund for cancellation made at least 30 days before the event.